Programme

REGISTRATION AND COFFEE

Programme

WELCOME AND OFFICIATING ADDRESS BY CHAIRMAN

Programme

THE FUTURE OF CX JOURNEY

Customer Experience Is The New Organisational Frontier

As customers are increasingly becoming intolerant of poor experiences and will not hesitate to share their dissatisfaction. Customer Experience is the force that is reshaping companies and Customer Experience Leaders must outperform the laggards. This requires organisations to rethink their operating models, and these are accelerated with the advent of AI.

Ajay Mohan
Director Of Marketing For Asia Pacific & Japan, Intel Corporation

Programme

THE FUTURE OF BLOCKCHAIN

Investing in Blockchain: Turning Virtual Goods Into New Assets
Unlike the well-established field of physical collectibles, the digital collecting market is still in its infancy as digital collectibles have not been permanent, unique, or scarce, thus they struggled to accrue value. Thanks to blockchain technology, especially non-fungible tokens, the uniqueness, scarcity, and authenticity of a digital collectible can now be guaranteed. Blockchain also enables true digital ownership of virtual goods in perpetuity; the holder will own a digital product for life even if it’s company, provider or operator closes. Genuine digital ownership will drive significant demands for virtual goods and help grow a significant new market for them.

Yat Siu
CEO & Founder, Outblaze and Animocabrands, Famed Tech Entrepreneur

Programme

SMART DIALOGUE #1

Creating an Agile, Efficient and Empowered Organisation
Dive deep into the different transformation perspectives across various industries, and uncover hidden tensions or gaps within the different types of approach which hinder progress:
• Blending digital technologies and culture into a harmonized formula
• Building a culture of collaborative innovation: how to work effectively with young and dynamic companies
• Overcoming the burden of legacy IT and emphasising on long range goals
• Creating your own in-house lab or go for accelerators and incubators?
• Fostering equality to empower innovation

Moderators:
Lt. General Sudhir Sharma
Former Quarter Master General, Indian Army Advisor, Enterprise Asia

Dialoguers:
Ken Ding, Head of Product Innovation, Samsung Electronics
Jing Jiang, Director of Innovation, Haier Singapore Innovation Center
Michael Lints, Partner, Golden Gate Ventures
Dr. Ken Hudson, Founder, Ideasblitz, Keynote Speaker, Trainer, Author and International creativity Consultant

Programme

NETWORKING BREAK

Programme

THE FUTURE OF BUSINESS MODELS

Inventing the Future: Invent Your own Growth Agenda
We often hear about innovative business models, and business models that are innovative depend on selective and carefully thought-out growth agenda. How is it linked to strategy and does companies define the future with innovative business models? We will explore the traits of effective business model transformation and learn why do even the best business models fail, and how is the experience economy changing everything?

Koert Breebaart
Vice President, Experience Management Engineering, SAP Asia Pte Ltd

Programme

THE BIG AGE

Pushing Big Data and Analytics To Work
How will AI and Advanced Analytics impact the world in the next decade, and for your digital models. Explore the vision of AI and advanced analytics in your organisation to drive lasting business impact. Developing data and AI savvy teams to redefine infrastructure and make better decisions utilising data science and analytics to transform and upscale your company.

Celine Le Cotonnec
Chief Data Officer, AXA Asia

Programme

THE FUTURE OF STARTUP ECOSYSTEM

Reinventing Education: The Role of Universities in Innovation and Start-ups

With the future’s world of tremendous uncertainties and the exponential growth of technology, with shorter innovation cycles, will certainly transform every aspect of how we live, learn, and work. A fundamental paradigm change in the education is on the horizon. Universities are tasked to drive socio-economic impacts through the intellectual capital and entrepreneurial talents. How university innovation and startup ecosystem benefit industry and society, and prepare the workforces for the future?

Professor Natcha Thawesaengskulthai
Ph.D., Vice President For Innovation And New Development, Chulalongkorn University

Programme

SUCCESS STORY

The Role of Real Estate In Innovation
Innovative design and technology are transforming our urban landscape, what is the role of real estate in creating smarter and sustainable living for people?

Do Hoang Viet
Deputy General Director, Tan Hoang Minh Group

Programme

NETWORKING LUNCH

#Exclusive Networking Session for Speakers and VIP Pass Holders at Sagittarius Room from 1.45PM to 2.15PM

Programme

THE FUTURE OF PARTNERSHIPS

The Future of Open Innovation
As nearly all innovation today requires collaboration across boundaries and outside the walls of one firm, the evolution of open innovation becomes relevant and important to all innovators. With this, the nature of open innovation is changing under these 3 mega trends:
- The shift of trade and consumption from West to East
- The gig economy
- The geopolitical shift towards protectionism in the West and globalism in the East

Martin Daffner
Founder, Innobrix, Innovation Architect, Corporate Innovation Coach

Programme

SMART DIALOGUE #2

Human Intelligence vs Artificial Intelligence
Companies are increasingly working to incorporate AI into varied forms of technology, what breakthroughs are there for the fields of Health, Agriculture, Architecture, and Automobiles, and any repercussions and setbacks that come with it?
• The future technologies that changes everything and create unparalleled opportunities
• Can AI drive customer loyalty?
• Breakthroughs that improves quality of life vs quantity of life
• The future of innovations: can we help people, create meaningful connections, make people happier and live more fulfilling lives?

Moderator:
Martin Daffner, Founder of Innobrix, Innovation Architect, Corporate Innovation Coach

Dialoguers:
Dr. Bert Grobben, Founder and CEO, Budding Innovations
Steve McGrath, Senior Vice President, Managing Director, APAC, Mach49
Professor Nadia Magnenat Thalmann, Director Of Institute For Media Innovation, Nanyang Technological University, Singapore
Yong Wai Teng, Country Manager, Insider

Programme

THE FUTURE OF WORKFORCE

How Can Your Organisation Become The Workplace Of The Future?
Many trends are reshaping the workforce, from AI and automation to the Gig Economy. Aspirations are also on the move, with purpose, health and a balanced lifestyle in the spotlight. How can your organisation develop a culture and strategy to thrive in these changes?

Anna Simpson
Director and Chief Innovation Coach, Flux Compass

Programme

CITIES OF THE FUTURE

Developing The City Of Dreams
Discover key trends and fundamentals that create a great and liveable city. Smart cities technologies and interventions that shape urban infrastructure, housing and sustainable living. Another spotlight in making cities smarter is shifting towards engagement between businesses, governments and community to provide better quality of life and improved city services.

Helen Lam
Head of Development Practices for Asia, Lendlease

Programme

CLOSING AND NETWORKING TEA