Marketing Matters!

How you transform your business as technology, consumer, habits industry dynamics change? Find out from those leading the charge. How you transform

Reinventing Experiences

How you transform your business as technology, consumer, habits industry dynamics change? Find out from those leading the charge. How you transform

Cultures of Creativity

How you transform your business as technology, consumer, habits industry dynamics change? Find out from those leading the charge. How you transform

Human Centered Design

How you transform your business as technology, consumer, habits industry dynamics change? Find out from those leading the charge. How you transform

Marketing Matters!

How you transform your business as technology, consumer, habits industry dynamics change? Find out from those leading the charge. How you transform

Reinventing Experiences

How you transform your business as technology, consumer, habits industry dynamics change? Find out from those leading the charge. How you transform

Cultures of Creativity

How you transform your business as technology, consumer, habits industry dynamics change? Find out from those leading the charge. How you transform

Human Centered Design

How you transform your business as technology, consumer, habits industry dynamics change? Find out from those leading the charge. How you transform

REGISTRATION AND COFFEE

WELCOME AND OFFICIATING ADDRESS BY CHAIRMAN

THE FUTURE OF CX JOURNEY

Customer Experience Is The New Organisational Frontier

As customers are increasingly becoming intolerant of poor experiences and will not hesitate to share their dissatisfaction. Customer Experience is the force that is reshaping companies and Customer Experience Leaders must outperform the laggards. This requires organisations to rethink their operating models, and these are accelerated with the advent of AI.

Ajay Mohan
Director Of Marketing For Asia Pacific & Japan, Intel Corporation

THE FUTURE OF BLOCKCHAIN

Investing in Blockchain: Turning Virtual Goods Into New Assets
Unlike the well-established field of physical collectibles, the digital collecting market is still in its infancy as digital collectibles have not been permanent, unique, or scarce, thus they struggled to accrue value. Thanks to blockchain technology, especially non-fungible tokens, the uniqueness, scarcity, and authenticity of a digital collectible can now be guaranteed. Blockchain also enables true digital ownership of virtual goods in perpetuity; the holder will own a digital product for life even if it’s company, provider or operator closes. Genuine digital ownership will drive significant demands for virtual goods and help grow a significant new market for them.

Yat Siu
CEO & Founder, Outblaze and Animocabrands, Famed Tech Entrepreneur

INNOVATION WORKSHOP

UNLOCKING INNOVATION FROM WITHIN
Radical breakthroughs and endless pursuits of growth are essential to the future success for businesses, and this requires unlocking new mindsets and cultural adjustments from within. Explore key concepts and tools to drive innovation inside from inside the organisation, creating new businesses through intrapreneurship, developing innovation initiatives, meaningful structural adjustments to bring innovative ideas to life.
• Cultivate a mindset for innovation
• Build a culture of innovation
• Bringing people together to collaborate closely to bring pilot ideas to market validation
• Explore tools to unlock internal innovation
• Accelerate creative ideas from incubation to profitable sustainable business models
• Tweak organizational design to cultivate fearless creativity